FAQ - Shipping, Payment, Returns & Products

Which VEETREE product should I start with?

Start with one clear need: Aloe Vera Gel for light hydration, Rose Hydrosol for a water-light mist, Kumkumadi Serum for richer night care, or Hair Growth Oil for a pre-wash scalp massage.

How do I choose the right texture?

Choose gels and mists for a lighter finish, creams and balms for richer moisture, oils for massage or night care, and packs or scrubs for a rinse-off weekly step.

When will I notice a difference?

Skin or hair can feel softer and more comfortable from the first use. Keep the product in your routine to see how its visible benefits build with regular use.

Which payment methods do you accept?

VEETREE accepts secure online payment through Razorpay, including UPI, cards, netbanking and supported wallets.

How long does delivery take?

Orders are dispatched in 1–3 business days and usually delivered within 3–7 business days after dispatch.

How do I track my order?

Open veetree.life/track and enter your order number (it starts with VT-) or the phone number you used at checkout. You will see the live status from confirmation to delivery, the courier tracking link once it ships, and a downloadable invoice.

What are the shipping charges?

Flat ₹49 below ₹999, and free shipping on orders of ₹999 and above.

Can I see ingredients before I order?

Yes. Every product page shows the full ingredient list, texture, size and directions before you add it to your bag.

Where can I read the return details?

Open the Returns & Refunds page for return eligibility, cancellations, return shipping and refund timing.

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