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Contact Us - Customer Care & Order Help
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Customer care
Questions about an order or product? Send the details during Mon–Sat, 10am–6pm IST. If it is about an existing order, include the order number.
- Email: veetree.life@gmail.com
- WhatsApp: Chat with us on WhatsApp
- Phone: +91 63825 25233
- Hours: Mon–Sat, 10am–6pm IST
- Address: Guduvancheri, Chennai, Tamil Nadu, India 603202
For the fastest help with an existing order, include your order number (it looks like VT-20260621-ABCD).
What we can help with
- Order status, tracking, address changes, and payment confirmation.
- Product questions - ingredients, suitability for your skin or hair, and how to use.
- Returns, replacements, and refunds for damaged, defective, or incorrect items.
- Bulk, gifting, wholesale, or collaboration enquiries.
Response time
We're a small, India-based team and reply to most messages within one business day during Mon–Sat, 10am–6pm IST. WhatsApp is usually the quickest way to reach us. For order-specific queries, your order number helps us help you faster.
Feedback
Tell us the product name, how you used it and what happened. We use those details to correct directions, answer common questions and investigate a product issue.