Shipping & Delivery Policy

Where we ship

We deliver across India. We do not ship internationally at present.

Orders are dispatched from our facility in No. 30A, Gandhinagar 2nd Street, Nandhivaram, Guduvancheri, Tamil Nadu 603202.

We cannot deliver to PO box addresses. Please give a full street address where someone can receive the parcel during working hours.

Delivery charges

Delivery is charged by weight and by where the parcel is going. The weight used is the packed weight — the products plus their packaging — not the volume printed on the label.

• Tamil Nadu, up to 1 kg — ₹50
• Tamil Nadu, over 1 kg — ₹99
• Rest of India, up to 1 kg — ₹99
• Rest of India, over 1 kg — ₹150

The exact charge for your order is shown at checkout, before you pay, once you have entered your delivery address. That figure is the one you will be billed. If it differs from the table above, the checkout figure is the current one.

Delivery charges are not refundable once an order has been dispatched.

How long it takes

Orders are packed and handed to the courier within 2 to 3 business days of confirmation. Orders placed on a Sunday or a public holiday are processed on the next working day.

After dispatch, delivery normally takes 3 to 7 business days, depending on the destination. Metro addresses are usually at the shorter end of that range and remote pin codes at the longer end.

These are estimates, not guarantees. Festivals, weather, strikes and courier backlogs can all add time, and none of them are within our control.

Everything is made in small batches. If an item in your order needs a fresh batch before it can go out, we will tell you and give you the choice of waiting, swapping it, or cancelling that item for a refund.

Tracking your order

Once your parcel is with the courier we send the tracking details to the phone number or email address on the order. Tracking can take up to 24 hours to start showing movement after it is issued.

If you have not received tracking details within 2 to 3 business days of ordering, message +91 63825 25233 on WhatsApp or email veetreework@gmail.com with your order number and we will find out where it is.

Delivery attempts and unclaimed parcels

Couriers normally attempt delivery up to three times. Please make sure the phone number on the order is one you can be reached on — most failed deliveries are unanswered calls rather than wrong addresses.

If a parcel is returned to us because nobody was available, the address was incomplete, or delivery was refused, we will contact you. Reshipping it costs the delivery charge again.

An address cannot be changed once a parcel is with the courier. Please check it before you pay.

If a parcel is delayed or lost

If tracking has not moved for several days, or the delivery window has passed, contact us with your order number and we will raise it with the courier.

Where a parcel is confirmed lost in transit, we send the order again at our cost. Where it is marked delivered but you did not receive it, we will investigate with the courier — this usually needs a few days.

Damaged, wrong or missing items

Report it within 48 hours of delivery, with the unboxing video. The full conditions, and what the video has to show, are set out in our Cancellation, Exchange & Refund Policy.

Start filming before you cut the tape. Without a continuous unboxing video we cannot tell damage in transit from damage after opening, and the claim cannot be approved.

Approved exchanges are dispatched within 3 to 5 business days.

Questions about a delivery

WhatsApp +91 63825 25233 or email veetreework@gmail.com with your order number and we will help.

Grievance Officer: U. Mahavishalee, veetreework@gmail.com, +91 63825 25233.